Give feedback on an asset

In order to give feedback on an asset it's necessary for that asset to have dynamic properties created from its data flows and, therefore, to be receiving data.

You can give feedback on any asset from the Status section.

Browse to the asset's dashboard and click on the "Add feedback" button.

A form with all the information necessary for you to send us your feedback will be opened. The fields that are not mandatory are marked with the word "optional".

Failure mode

The first field you have to fill in is the one that identifies the failure mode. Open the selector and choose from the options listed. If the failure mode you detected does not appear in the list or you are not sure what to select, choose the "Undetermined" option. And in the description or recommendation field below you can give us more details to help us identify the failure.

Component

This field is optional. You can choose from the components that appear in the list or add a new one if you need to and it does not appear among the options.

To add a new one, type in the text field the name of the component you need to add. You will see the text you are typing appear in the list followed by the "+ add" button, type the full name of the component and when you are done, click on the button to add it to the selection:

Failure severity

In order to send your feedback it is necessary that you indicate the severity to which you relate the failure you are reporting. If you are not sure you can select the "Unknown" option.

Relevant properties for diagnosis

It's also mandatory that you indicate the property or properties related to the failure you have detected. In the selector you will find all the dynamic properties belonging to the asset on which you are giving feedback, you can add all those you have detected that are related to the failure.

If no properties appear in the selector, it is because the asset has no dynamic properties and, therefore, you will not be able to give feedback on it, since not having dynamic properties means that the asset has no related data.

Time range

These fields are for you to add the start and end date on which you have detected the failure. By default, the start date adds the current date on which you are sending feedback, but you can change it. The end date is optional, so you can leave that field empty in case the failure continues or if you are unsure of that date.

Description

Optional field in which you can provide us with any additional information or more detailed description about the failure you have detected in your asset.

Recomendation

The recommendation is also optional. This field is for:

In case the failure is still active, please indicate any recommendation you think is relevant to solve it.
In case the failure has already been solved, you can indicate how it was solved as a recommendation for future similar failures.

In the clock icon on the top right of the recommendation field you can click and see a list of previous recommendations that you or other users have given for that failure mode. If the icon is disabled and you cannot click on it, it's because there are no previous recommendations to display yet.

Related images

If you have any image(s) related to the asset and the detected failure you can add them in this block. You can add a maximum of 5 images that fulfill the allowed format and file size (.png or .jpg with a maximum of 5MB).